Sri Lanka

IMPORTANT INFORMATION

1. Please check your documents when you receive them. Call us if you have any questions.
2. CHECK-IN - Minimum check-in for domestic flights is 90 minutes and for international flights, 2 hours. BE PREPARED TO PRESENT A GOVERNMENT ISSUED PHOTO I.D. AT TICKET COUNTER.
3. RECONFIRMATION - Reconfirm the use and time of flights at least 24 hours for domestic and 72 hours for international. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations.
4. EXCURSION AND PROMOTIONAL FARES - Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.
5. If your plans change enroute, contact the travel agency or call the after-hours service for assistance. Additional charges may apply. It is not necessary to purchase a new ticket if a refund is due. Please cancel your reservation prior to flight time or ticket will have no value.
6. These times, flights and fares are based on current tariffs that are subject to change without notice.
7. TICKETS - Most tickets have value. Any unused flight coupons must be returned in order to determine refund value. Lost, stolen or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline imposed service charge.
8. HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
9. TOUR/PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a Minimum Number of passengers traveling: if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
10. IMPORTANT!!! If you are at an airline ticket or passenger check-in counter with your confirmed ticket and find that the airline shows no reservations for you ¬do not leave the counter. Check your ticket. If the status box shows "OK" for the flight in question, the airline must accommodate you on that flight, or if that is not possible, they must either find a substitute flight or pay you denied boarding compensation. If necessary ask to speak to a supervisor.
11. CANCELLATIONS AND REFUNDS ' We reserve the right to charge processing fees in the event of refunds, cancellations and other services.
12. DISCLAIMER OF LIABILITY - This travel agency is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects. Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safely or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department (202) 647¬5225. For medical information, call the Public Health Service (404) 332-4559. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
13. Proof of identity is required for all travel. Without proper identification, or passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents.
14. WE STRONGLY RECOMMEND TRAVEL INSURANCE. There are different types of medical, baggage or trip cancellations insurance from the supplier or the agencies. NOTE: Insurance coverage may not cover pre-existing conditions and may have other restrictions and exclusions. Consult the insurance carriers direct for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage.

WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES

Hopefully there will not be any more airline bankruptcies, but it has to be recognized that they might occur. You should know how they might affect you.

1. If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes to property of the airlines, and we are required by laws to comply with airlines’ orders.
2. If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.

IMPORTANT NOTICE

This agency and its agents have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. This agency cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact this travel agency before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruise or service.

The Travel Agency whose name appears on the face of this document is a participant in the Travel Consumer Restitution Corporation (TCRC).

1. "Right of California Customer to Make Claim on the California Travel Consumer Restitution Fund" "In the event of this Travel Agency's/Supplier default, you may be eligible for a refund of up to $15,000 from the California Travel Consumer Restitution Fund. If you were located in California at the time of your purchase, you have a right to make a claim against the Fund for a refund of any money paid to this Travel Agency that is due because of this Travel Agency's/Supplier bankruptcy, insolvency, cessation of operations, or material failure to provide the transportation or travel services sold. The claim must be filed within 60 days (no later than 6 months) after you become aware of your loss". If your loss exceeds $50, you must file a claim to be eligible for reimbursement from the fund. To request a claim form, send a $35 filing fee to the: Travel Consumer Restitution Corporation @: P.O. Box 6001, Larkspur, CA 94977-6011.
2. Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not canceled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to this Travel Agency for services not received by you will be promptly refunded by this Travel Agency unless you otherwise advise this Travel Agency in writing."
3. Consumers not located in California: "This transaction is not covered by the California Travel Consumer Restitution Fund. You are not eligible to file a claim against that Fund in the event of Travel Agency's/Supplier default."

As per company’s policy, we need token advance to issue your air tickets/ apply for visa & do the bookings. Full Payment is required 30days prior to the departure date. If the departure date is within 30days of travel, full payment has to be made by the client. In case of Cruise, we require full cruise payment, along with the non-refundable booking deposit as mentioned.

The cancellation fee policy will take effect once you submit your reservation. AARYAN reserve right to amend or cancel the tour booked by you, without assigning any reason.

CAN be refunded: Some tours may require a minimum number of travellers to operate. We will offer you alternative tour dates / tours or you would have the option of traveling as individual travellers, not as part of the original tours. The affected traveller will be refunded or may choose a similar tour product as a substitute. Please note that the product substitute chosen by the traveller may be more expensive than the original product and therefore may be subject to an additional cost.

Can not be refunded:

1. All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
2. No refund will be given for any portions of the tour unused by the traveller after tour departure regardless of circumstances.
3. Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
4. Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Cancellation Policy:

Cancellation Made Within	Refund Policy
7 Days Prior to Departure Date	Non-refundable
8-14 Days Prior to Departure Date	50% of payment is refunded
15-29 Days Prior to Departure Date	75% of payment is refunded
30 or More Days Prior to Departure Date	90% of payment is refunded
Visa fee & Service charges are non-refundable.

Cruises Policy:

1. If you have purchased a specially priced promotion where the deposit is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your deposit under any circumstance if you cancel Your booking.
2. All passengers must obtain relevant visa(s) prior to sailing, failing which passengers will be denied boarding & no refund will be entertained.
3. Passport’s Date of Expiry should be more than 6 months from the end of Cruise sailing date otherwise pax will not allowed boarding and there will be no refund for such cases.
4. Cancellation charges will apply as per cancellation policy mentioned below. Any Cruise Length (Except 1 Night) Cancellation Charges (per person)

Cancellation Made	Refund Policy
30 days or more prior departure	25% of Full Fare
29 - 15 days prior departure	50% of Full Fare
14 - 08 days prior departure	75% of Full Fare
07 days or less prior departure	100% of Full Fare
No Show / No Written Notice	100% of Full Fare

We recognize that the protection of personal information of our customers and all who are concerned with our company is our social responsibility. We respect your need to understand how information is being collected, used, disclosed, transferred and stored. You may be asked for personal information anytime you are in contact with AARYAN directly or indirectly through a third party.

1. When you make a reservation or purchase from our website or through our customer service team - by email, letter, on the phone or in physical store;
2. When you register with us, subscribe to our newsletter, enter competitions, send us queries or register for promotions;
3. when you take part in our surveys or provide us with feedback
4. When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location

The personal information collected from you is mainly used and passed on to third parties where it is necessary to process your booking & enquiries. Your details may be passed within India and to countries outside of the India in order to process and arrange for the products and services you request or confirm your participation. When you submit your booking or request to us and/or participate in our initiatives, you agree that we may use and transfer your personal information in this manner. We may use personal information to send you important notices and communications regarding our products and services availed or changes to the terms and conditions and policies.

Personal information may also be used internally for research, analysis and auditing.

Changes to Privacy Policy

AARYAN reserves the right to change this policy at any time. Our Privacy Policy undergoes revision from time to time. We may also make changes to the policy at such time. To make sure you have the access to latest version of Privacy policy, Kindly check/review this page periodically.

Dispute

If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us. If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

Domain Names and Internet Protocol Address

We automatically collect and store the following information about your visit which is not linked to any personal information:

1. The Internet Protocol Address and domain name used but not the email address. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you;
2. The type of browser and operating system you used;
3. The date and time you visited this site;
4. The Web pages or services you accessed at this site; and

We collect these data to measure the number of visits, average time spent on the Site, pages viewed and similar Site usage information in order to improve the Sites content and to better meet our customers' needs and preferences.

Third-Party Sites and Services

Aaryan Leisure & Holidays Pvt. Ltd., its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this site may link to or use offers from. Please take time to learn about them as well.

Cookies

A cookie contains unique information a Web site can use to track such things as passwords, lists of pages you have visited, and the date when you last looked at a specific page or to identify your session at a particular Web site. To better serve our users we are now using "cookies" to customize your browsing experience with AARYAN. Cookies created on your computer by using this Web site do not contain personally identifying information and do not compromise your privacy or security. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods.

Protection & Security

While Aaryan Leisure & Holidays Pvt. Ltd. employs necessary security measures, it is limited by technology used for various processes by Aaryan Leisure & Holidays Pvt. Ltd. Aaryan Leisure & Holidays Pvt. Ltd. is not in any way responsible for any data loss occurring from malicious attempts to compromise its or partners/suppliers systems. Customer browsing/using/transacting on the site agrees with such limitation and exposure.

Dispute

If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us. If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.